The Maple Elite Maintenance Program (EMP)

• Free updates to the most current version of the covered product(s) are automatically sent to you as they are released.
• Free access to our Technical Support Team.

Special Discounts & Services

• 5% discount on any Maple Professional Toolbox.
• 5% discount on any MapleConnect Third Party Product.
• 10% discount on additional sets of product documentation.
• 25% discount for Maplesoft-sponsored conferences, including the annual Maple Conference.
• Opportunity to Beta test new releases of Maple. Some limitations apply.

  Discounts require a special discount code. Please contact our customer support team for further details.
  *These benefits apply to Maple, MapleNet and Maple T.A.

Frequently Asked Questions
The information contained in our FAQ section is intended to answer your questions about the Maplesoft Elite Maintenance Program (EMP). If you have specific questions about the Elite Program, please contact our customer support team.

What happened to MaplePrimes? Why is it no longer available?
Maplesoft has launched a new program for maintenance – the Elite Maintenance Program. The EMP program will soon be launching a new website within maplesoft.com that will replace the old MaplePrimes, but also will bring more benefits. The name MaplePrimes is now used for Maplesoft's web community.

If I subscribe to EMP, what happens at the time of a new release?
The software will automatically be shipped to you. At the same time, you will also receive a new activation code via email. For multi-user sites, the software and activation code will be sent to the designated contact in our records.

How will I know when my renewal is due?
When you come to the end of your EMP subscription period, you will be offered the chance to renew these services. You will receive a Renewal Notice approximately 8 weeks before the due date. Your renewal date is determined by the anniversary date of your original purchase.

Can I request an early quotation on my renewal?
Yes. Simply contact our customer support team at your local office.

Can I designate different contacts within my institution for different services (i.e. main contact to receive renewal notice, technical contact, and financial contact)?
Yes. Simply complete this form and email it to your customer support team.

Can I purchase multiple years of EMP and Technical Support?
Yes. Please contact our customer support team for details.

What are accepted payment options?
Official purchase order, cheque and credit card.

Who provides technical support?
Elite Maintenance Program subscribers who reside in the United States and Canada receive technical support directly from Maplesoft via email, phone or fax. Subscribers in other countries should our customer support team at their local office.

How do I renew my Elite Maintenance Program subscription?
Please contact your local customer support team.

If you would like to learn more about the Elite Maintenance Program please call your local Adept Scientific office.

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