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NWA Quality Analyst
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Choosing
and Implementing SQC Software in the Food Processing Industries
Statistical quality control is a necessary part
of modern food processing. The software chosen to satisfy basic food processing
SQC needs will determine whether SQC is an awkward, intrusive task or
a smoothly operating part of the process. It must not only collect quality
data and produce control charts, but also provide those additional capabilities
which make it the core of a well run and effective quality system.
The successful implementation of Statistical Quality Control (SQC) begins
with the selection of the tools and methods best suited to the company's
quality goals. Because manual charting can be burdensome and time-consuming,
PC-based SQC using specialized software is preferable for routine charting
and essential for process improvement studies.Numerous PC-based SQC software
packages are readily available. Most, however, were created for discrete
manufacturing such as auto parts machining, and consequently are limited
in their application for other manufacturers. Food processors evaluating
SQC software need to be aware of these shortcomings when making their selection:
- Limited usability
Can the software handle both process and laboratory data? Will you be
able to select one package to meet the needs of all users?
- Data limitations
Can descriptive, measurement, and defect data be viewed in and analyzed
from the same data file?
- Operator requirements
Can routine charting tasks be automated to reduce training time? Is
unattended operation possible?
- Rigidity
Can charts be configured to precisely meet internal QC needs and still
meet customer and regulatory reporting requirements?
- Data isolation
Can the software easily collect process data? Can it accept instrument
data? Can it share or exchange data with corporate or plantwide information
systems?
- Vendor awareness
Are the software developers knowledgeable about the issues and special
requirements of the food processing industry?
With the introduction of NWA Quality Analyst in 1985, Northwest Analytical,
Inc. (NWA) made the needs of the food processing industry a special focus.
Because NWA's development staff understands the needs and challenges faced
in implementing SQC in the industry, NWA Quality Analyst is now a world
leader in SQC software for food processors. Today, NWA Quality Analyst is
used by small independents as well as major multinationals. Their applications
range from internal QC and process improvement to vendor certification and
regulatory compliance.Case Study-Pickle Quality Control and Process AnalysisA
large regional food processor uses NWA Quality Analyst (Quality Analyst)
to monitor quality in their dill pickle packing line. Finished jars of pickles
are pulled from the production line for routine data collection and charting.
Samples are then drained, weighed, and inspected for defects. Description
variables and data as shown below are entered into a Quality Analyst data
file. The description variables are used to label routine SQC charts and
provide easy reference points for later process improvement studies.
| Description variables |
 |
Date |
Sampling date |
|
Stock |
Pickle size being packed |
|
Lot |
Lot code |
| Measurement variables |
|
Weight |
Drained weight of pickles |
| Defects and counts |
|
Count |
Number of pickles per jar |
|
Nubs |
Nubs, crooks, misshapen |
|
Broken |
Broken, mechanical damage |
|
Rot |
Rot, shriveled |
|
Dirty |
Dirty, scarred |
|
Size |
Incorrect sizing |
|
Hollow |
Hollow |
Note that all the above information is collected at the same time and entered
into a single Quality Analyst data set. (See Figure 1.)
Charting can then be launched from the data entry screen with push-button
ease. In fact, those abilities were significant factors in the processor’s
selection of NWA Quality Analyst.
Figure 1
NWA Quality Analyst lets you enter any combination of variable and attribute
data into a single file. Charts can be launched from the data editor with
a single mouse click. Putting SQC to workThe full value of Quality
Analyst became apparent when the company considered alternate solutions
to a potential supply shortage. The company’s SOP (Standard Operating
Procedure) for its 46-ounce (filled weight) jar required a "3A"
pickle size (1-1/8 in. to 1-1/4 in.) When supplies ran low, the limitation
forced a choice between buying more expensive 3A pickles on the open market
or changing the SOP to allow use of another stock size, "3B,"
1-1/4 in. to 1-3/8 in. If the weight specification could be maintained,
the alternate size would be acceptable. To find out, the company made a
trial run using 3Bs. Once again, all data needed to analyze 3A and 3B stock
could be entered into a single data file.The apparent success or failure
of using 3B stock would be indicated in a process capability histogram,
a chart showing the distribution of pickle weights and their relationship
to specifications. First, however, the weights must be analyzed using a
control chart to verify the packing process was in statistical control.
As Figure 2 shows, Quality Analyst allows
users to display histograms and control charts simultaneously. The X-bar
and Range chart show the packing process to be in statistical control for
both stocks, thus validating the process capability study.
Figure 2
The X-bar and Range chart on the left confirms that the process is in statistical
control. Process capability is demonstrated by the histogram on the right.
Labeling regulations allow up to 20 percent variation from the target. The
Cpk index, a commonly used numeric representation of the capability of a
process, shows both stocks meet production requirements. However, process
capability doesn't always tell the whole story. Another view of the data
suggests further analysis is in order.Because the most commonly used statistical
charting techniques can all be launched from a tool bar above the data entry
screen, NWA Quality Analyst allows users to easily examine their processes
from a variety of perspectives. A routine review of defects using Pareto
analysis finds that the defect "broken" had increased during the
test run. (See Figure 3.)
Figure 3
Pareto analysis of combined 3A and 3B stock shows "Broken" to
be the largest defect category by far, a significant change from production
using 3A only. For further analysis, the lab produces a p-chart (percent
defective SQC chart) (see Figure 4) and finds
two points above the upper control limit. Pattern rule violations, shown
on the chart by asterisks, provide further warning. The operator then clicks
on each suspect data point to "drill down" for more information.
The resulting dialogue boxes point to the 3B stock. Using Quality Analyst's
unique Data Filter, separate p-charts for each stock type quickly confirm
3B stock as the source of the unacceptable levels of breakage. (See Figure 5.)
Figure 4
A p-chart (percent defective) reveals significant control problems
indicated by out-of-control points and many pattern-rule violations.
"Drill down" detail on the out-of-control points identifies
the offending samples. Shifts in the control limit are automatic adjustments
due to changes in the sample size. |
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Figure 5
Quality Analyst's Data Filter and multiple chart display demonstrate
the contrast in breakage between pickle stocks. Although the 3B stock
has a significantly higher breakage rate, it is still in perfect statistical
control. |
Further study reveals that 3B pickles frequently must be forced into the
jar, causing breakage. However, the p-chart shows the process itself
to be in statistical control - breakage is a natural part of the process.
The processors conclude that while the 3B stock could be used to remain
in label weight compliance, breakage may be excessive.Conclusions ReachedThe
SQC analysis leads the processors to three key conclusions about their process:
- They can maintain statistical control and process capability while
using either or both pickle stocks.
- Excessive broken pickles result when using the larger 3B stock.
- SQC analysis of broken pickles for the 3B stock shows it to be in
perfect statistical control; this means the higher breakage rate is
characteristic of the process and not due to any "special cause."
By having a clear understanding of their packing process, the company recognizes
three distinct choices:
- Live with the breakage and risk customer displeasure.
- Continue to study the process to determine if the process can be modified
to reduce 3B breakage in a cost-effective manner.
- Meet shortages by continuing to purchasing 3A stock on the open market.
Application-Specific ChartsNWA Quality Analyst also produces many
special purpose charts that apply to the food processing industry. Two examples
are Cumulative Sum (CUSUM) and Median/Individual Measurements (M/I) control
charting. These procedures were included in the software to meet customers'
needs for exact solutions.CUSUM and Regulatory RequirementsCUSUM
produces a control chart based on the accumulated deviations from a target.
(See Figure 6.) It is particularly well suited
to examining processes that may "drift," and can be tuned to different
levels of sensitivity. It is especially useful in regulated industries such
as meat and poultry processing. For example, as the USDA added CUSUM methods
to inspection procedures such as the Protein Fat-Free (PFF) regulations,
NWA adjusted its CUSUM charting routine to match the requirements.
Figure 6
Quality Analyst produces CUSUM charts using either the numeric or V-mask
form. Charting parameters can be set to meet different production and regulatory
requirements. Fill Weight ControlAn application-specific method unique
to NWA Quality Analyst is the M/I (Median/Individual) chart. This chart
solves the special SQC problems presented by "family" processes
such as multihead filling machines where the multiple individual processes
(the separate fill heads) are combined within a larger process. (See
Figure 7.) With conventional control charts, it
is virtually impossible to separate the behavior of the individual heads
from the global process. To completely monitor a 36-head filling machine,
37 charts would be needed, one per head and one for the overall process.
Figure 7
M/I charting allows a multihead fill machine user to track all fill heads
simultaneously. Out-of-control heads are displayed by their user-assigned
number. Median/Individuals charts allow users to simultaneously monitor
the overall process and the behavior of the individual fill heads. The resulting
chart is easy to read and interpret, and far quicker than the alternative.
(For an in-depth examination of M/I charting capabilities and applications,
contact NWA for a copy of the booklet Median/Individual Measurements
Control Charting, by Perry Holst and John Vanderveen, developers of
the M/I technique.)SQC in Plantwide Data SystemsAs plant automation
increases, manufacturers and processors across all industries are turning
to computer-based information systems to collect and maintain production
data. However, data from databases or instruments can be of limited value
if the SQC software cannot easily access the data.These obstacles can be
overcome if the SQC software can accept data via file transfer (in an open
data structure such as delimited ASCII) or if the data source conforms to
Microsoft’s ODBC (Open DataBase Connectivity) standard.Because NWA
Quality Analyst makes use of both ASCII file transfer and ODBC, it has become
the SQC software of choice for several developers of computer-integrated
manufacturing software. What's more, NWA Quality Analyst users can automate
redundant or repetitive charting tasks using its macro-like script language.
The combination of data access with automation greatly simplifies the task
of producing SQC charts wherever and whenever needed. |
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